EasyRide Lanka
Privacy policy
Last updated: 7 November 2026
EasyRide Lanka ("EasyRide", "we", "us") provides electric car hire with a driver across Sri Lanka through the website easyride.com.lk, by phone and on WhatsApp. This policy explains what personal information we collect, why we use it, who we share it with and the choices you have. We handle personal data in line with Sri Lanka's Personal Data Protection Act, No. 9 of 2022.
Who is responsible for your data
Email: easyridelanka@gmail.com · Phone and WhatsApp: +94 71 701 8223
What we collect
| Information | When |
|---|---|
| Your name, mobile number and email address | When you book a ride, send a wedding enquiry or contact us |
| Trip details: pick-up, stops and drop-off (including the map locations you choose), date and time, trip type, notes such as a flight number, and any promo code | When you book or change a booking |
| Trip records: the driver assigned, trip progress, distance driven, fare and receipt | During and after your trip |
| Ratings and comments | If you rate a trip |
| Messages you send us on WhatsApp, and the delivery status of the messages we send you | When you message us or we send booking updates |
| Basic technical data: browser type, pages visited and approximate location derived from your IP address | When you use the website (see "Cookies and analytics") |
We do not collect payment card details: fares are paid to the driver at the end of the trip.
How we use it
- To quote, confirm, schedule and carry out your ride, and to assign and inform a driver.
- To send booking updates by email and WhatsApp: confirmation, driver details, a link to track your ride, arrival and trip updates, a reminder the day before, your receipt and a link to rate the trip.
- To answer your questions and to handle changes, cancellations and complaints.
- To keep business and tax records, prevent misuse and keep our service safe.
- To show approved customer reviews on our website (first name and initial only, and only if you left a comment).
- To understand how the website is used, so we can improve it.
We use your details because they are needed to provide the ride you asked for, to meet our legal obligations, and for our legitimate interest in running and improving the service. We do not sell your personal information, and we do not send marketing messages without your consent.
If you give us your mobile number, we may send you booking updates on WhatsApp from +94 71 701 8223 through the WhatsApp Business Platform operated by Meta Platforms, Inc. You can untick "Send booking updates to this number on WhatsApp" when you book, or ask us at any time to stop, and we will stop sending them. Messages you send us are read by our team and attached to your booking. WhatsApp's own use of data is covered by WhatsApp's privacy policy.
Who we share it with
- Your driver — your name, mobile number, trip details and notes, so they can pick you up.
- Service providers who process data for us under contract: Microsoft Azure (website hosting, database and maps), Brevo (email delivery), Meta / WhatsApp Business Platform (WhatsApp messages) and Google Analytics (website statistics).
- Authorities, where the law requires it or to protect the safety of a passenger or driver.
Some of these providers store data outside Sri Lanka. We only use providers that protect data with appropriate safeguards.
Cookies and analytics
The website stores small settings in your browser, such as your chosen language and light or dark theme. We use Google Analytics to count visits and see which pages are useful; it uses cookies and collects data such as the pages visited and approximate location. You can block or delete cookies in your browser settings without affecting your ability to book.
How long we keep it
We keep booking and trip records for as long as needed to provide the service and to meet our legal and accounting obligations — normally up to six years after the trip. WhatsApp and email message logs attached to a booking are kept with that booking. Website analytics data is kept for up to 14 months.
Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it or stop using it for a particular purpose. You can withdraw consent to WhatsApp messages at any time. If you are not satisfied with our response, you may complain to the Data Protection Authority of Sri Lanka.
How to delete your data
Email easyridelanka@gmail.com or send a WhatsApp message to +94 71 701 8223 with the words "Delete my data", your name and the mobile number you booked with. We will confirm it is you and delete or anonymise your personal information within 30 days, except records we must keep by law (such as receipts), which we keep only for that purpose.
Security
Your information is stored on secured cloud servers and sent over encrypted connections (HTTPS). Only our team and your assigned driver can see your booking, and tracking and receipt links are private to each booking.
Children
Bookings must be made by an adult. Children may travel with us when an adult books the ride for them.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.